Questions & Answers

Signing up is simple! Click the "Sign up" button on our homepage, enter your email address, create a password, and verify your email. You'll have instant access to all our templates and the builder.

No! You can create an account and start building for free without providing any credit card information. You only need to add payment details if you want to upgrade to a paid plan or publish your site.

You can have a professional website live in as little as 5 minutes! Our pre-designed templates are ready to customize, and you can publish immediately. The time depends on how much customization you want to do.

Yes! You can connect your existing domain or purchase a new one directly through facadely. We handle all the technical setup including DNS configuration and SSL certificates automatically.

Absolutely! All our templates are fully responsive and optimized for mobile, tablet, and desktop. Your website will look perfect on any device, and we automatically handle responsive design for you.

Yes! Our Pro and Business plans include full e-commerce capabilities with payment processing, inventory management, order tracking, and customer management tools built-in.

No! Our visual editor is designed for everyone. You can customize colors, fonts, layouts, and content by simply dragging and dropping elements. No coding knowledge required.

Yes! You can switch templates anytime without losing your content. Your text, images, and settings will transfer seamlessly to the new template.

Our Pro and Business plans include custom code functionality. You can add custom CSS, JavaScript, or HTML to specific sections of your website for advanced customization.

We provide 24/7 customer support via chat and email. Our extensive help center includes video tutorials, guides, and FAQs. Pro and Business plans get priority support.

Standard support typically responds within 24 hours. Priority support (available on Pro and Business plans) responds within 2 hours during business hours.

You can upgrade anytime from your account settings. Go to Billing > Plans, choose your desired plan, and complete the payment. Your upgrade takes effect immediately.

Yes! You can cancel your subscription anytime from your account settings. If you cancel mid-cycle, you won't be charged again, but you can use the service until your current period ends.

Yes! All facadely websites include SSL certificates, automatic backups, and 99.9% uptime SLA. We also provide DDoS protection and regular security audits.

Your data is stored on secure, redundant servers in multiple geographic locations. We use enterprise-grade encryption and comply with GDPR and other data protection regulations.