Privacy Policy

Introduction

At facadely, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website building platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, and profile information
• Payment Information: Billing details (processed securely through third-party providers)
• Website Content: Text, images, videos, and other content you upload
• Communications: Messages you send us through support channels

1.2 Information Automatically Collected

When you use facadely, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies

1.3 Social Login Information

If you sign up using social login (Google, Apple, Facebook), we receive basic profile information including your name, email address, and profile picture.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve the website building platform
• Process your website creations and publish them online
• Manage your account and subscriptions
• Process payments and prevent fraud
• Send service updates, security alerts, and technical notices
• Respond to your support requests and inquiries
• Analyze usage patterns to improve features and user experience
• Comply with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, email delivery, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or government request
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement robust security measures to protect your information:

• All data transmitted is encrypted using SSL/TLS protocols
• Strict access controls ensure only authorized personnel can access sensitive data
• Regular security assessments and penetration testing
• Your data is regularly backed up to prevent loss

While we use industry-standard security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings or our cookie preference tool.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Portability: Request a copy of your personal data
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data
• Objection: Object to or restrict certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

To exercise your rights, contact us at privacy@facadely.com. We will respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Active accounts: Data retained while your account is active
• Closed accounts: Account data deleted within 30 days of closure
• Legal requirements: Some data may be retained longer to comply with legal obligations

8. International Data Transfers

facadely is based in South Korea. If you access our Service from outside South Korea, your information may be transferred to, stored, and processed in South Korea or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by regulatory authorities.

9. Children's Privacy

facadely is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Service

11. Regional Privacy Information

For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to lodge a complaint with your local supervisory authority
• Right to object to automated decision-making and profiling
• Legal basis for processing: Consent, contractual necessity, legitimate interests

For California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: